Re: [Vufind-admins] Network Error while placing hold

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Re: [Vufind-admins] Network Error while placing hold

Demian Katz



I am copying this email over the vufind-tech mailing list; vufind-admins is mostly used for sharing administrative alerts from automated systems, and it does not have as many subscribers.


Are you using the VoyagerRestful driver to connect to your Voyager server, and have you double-checked all of the settings in VoyagerRestful.ini? Placing a hold relies on Voyager’s web services; it is possible that either the web services are not active or (more likely) there is some sort of firewall issue preventing them from being accessed from the AWS server.


I hope this helps you get started with the troubleshooting, but if you need more detailed assistance, please let me know (and share any clues that you can).


- Demian


From: Kirill Batyuk [mailto:[hidden email]]
Sent: Monday, May 22, 2017 1:33 PM
To: [hidden email]
Subject: [Vufind-admins] Network Error while placing hold


Hello Everyone,


I am new to VuFind. Trying to see if it’s a good fit for our institution.

I was able to successfully install the VuFind, configured everything, import the records, index the DSpace.

So far everything is running perfectly, except for placing holds on the items. When I click “Place a Hold” an error pop up stating “An error had occurred. NetworkError: A network error occurred.”


We are using Voyager 9.2.1 ILS. VuFind is installed on a EC2 instance on Amazon Cloud.


Any input would be greatly appreciated.


Thank you,


Kirill Batyuk

Systems Librarian


Data Library and Archives

Woods Hole Oceanographic Institution


[hidden email]



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